Terms of Service

These terms are an agreement between you and Biofront (“Biofront”, “we”, “us”). By creating an account, publishing a page, or buying from or booking with a creator on Biofront, you agree to them and to our Privacy Policy.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that can’t be excluded.

• You must be at least 18 and able to form a binding contract to create a creator account.
• Keep access to your email (and Google account, if you use it to sign in) secure — anyone who can open your sign-in links can access your account.
• Give accurate information, and keep your payout details current with Stripe.
• You choose a handle for your page. Handles are first come, first served; we may reclaim handles that are misleading, impersonate someone, infringe a trademark or have been inactive for a long period.

• New creators get a 14-day free trial. After the trial, the Creator plan costs A$15 per month, billed in advance through Stripe, until you cancel. Prices are in Australian dollars and include GST where applicable.
• For each paid sale we deduct a platform fee (currently 3% of the sale) and any applicable payment processing fees before the balance is paid out to you.
• You can cancel your plan at any time from Settings → Plan. Cancellation takes effect at the end of the current billing period, and we don’t refund partial months except where required by law.
• If your plan isn’t active (for example, the trial ended or a payment failed), your page stays visible but you can’t take new paid orders or bookings until it is.
• We may change prices or fees with at least 30 days’ notice by email. Changes apply from your next billing period.

Payments and payouts are provided by Stripe. To sell on Biofront you must complete Stripe’s onboarding and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe may verify your identity, hold or delay payouts, or refuse service under its own terms.

Payout timing is set by Stripe. If a sale is refunded or disputed (charged back), the amount and any associated fees may be deducted from your balance or future payouts.

When you sell a product, membership or booking, you are the seller and the contract for that sale is between you and your customer. You are responsible for:

• Describing what you sell accurately and delivering it as described.
• Your own refund policy, honouring refunds and remedies required by the Australian Consumer Law, and handling customer enquiries.
• Running bookings you accept — turning up, and handling cancellations and rescheduling fairly.
• Any licences, qualifications or insurance your offering requires.
• Your own tax obligations, including GST if you are registered.
• Complying with privacy and spam laws when you use customer information, and disclosing any tracking pixels you add to your page.

Purchases and bookings are made with the creator, not with Biofront. Questions about what you bought, refunds or bookings should go to the creator first. If you can’t reach them, contact us at hello@biofront.io and we’ll try to help.

Download links are for your personal use and may stop working after a number of downloads; keep a copy of your files. Memberships renew automatically until you cancel through the member area link in your welcome email.

You own the content you upload. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, display and deliver it as needed to operate Biofront (for example, showing your page and delivering files to your customers). This licence ends when you remove the content or close your account, except for copies we must keep for legal reasons or that customers have already downloaded.

You confirm you have all rights needed to share and sell what you upload.

You must not use Biofront to:

• Sell anything illegal, or anything on Stripe’s list of restricted or prohibited businesses.
• Infringe anyone’s intellectual property or privacy, or impersonate others.
• Publish content that is unlawful, defamatory, hateful, harassing or sexually exploitative, or that harms minors.
• Mislead or defraud customers, or sell products you don’t intend to deliver.
• Send spam, distribute malware, or attempt to access accounts or systems you’re not authorised to use.
• Overload, scrape or interfere with the service.

We may remove content or limit accounts that break these rules.

We work hard to keep Biofront available and secure, but we don’t guarantee it will be uninterrupted or error-free. We may change, add or remove features; if we make a change that significantly reduces what a paid plan includes, we’ll give reasonable notice. Third-party services we rely on (such as Stripe, Google and email providers) are provided under their own terms.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or revenue, or loss of data, and our total liability to you in connection with Biofront is limited to the fees you paid us in the 12 months before the claim.

Where the Australian Consumer Law applies and our liability can be limited, it is limited (at our option) to supplying the services again or paying the cost of having them supplied again.

You are responsible for claims arising from what you sell, your content, and your breach of these terms, and you agree to compensate us for reasonable losses we incur because of them.

You can stop using Biofront at any time; to close your account and delete your data, email hello@biofront.io. We may suspend or close an account that breaches these terms, poses a risk to customers or to us, or is required to be closed by law or by Stripe. Where reasonable we’ll give you notice and a chance to fix the issue first.

After closure your page is taken offline. Amounts already owed to you are paid out by Stripe under its terms, and we may keep records we’re legally required to keep.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. If any part of these terms is unenforceable, the rest still applies.

We may update these terms. We’ll post changes here and, for material changes, email creators at least 30 days before they take effect. Continuing to use Biofront after that means you accept the updated terms.

Questions about these terms: hello@biofront.io.